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Hospice Niagara is actively committed to providing the best customer service and care, ensuring accessibility for everyone.

Statement of Commitment 

At Hospice Niagara we are committed to meeting our obligations under the Accessibility for  Ontarians with Disabilities Act, 2005 (AODA). Hospice Niagara operates in compliance with  the Ontario Human Rights Code. To this end, policies with clear accountabilities have been  implemented that affirm and protect the right to care and treatment which is accessible,  inclusive, secure, and respectful to all. 

Accessibility Compliance Report



We are committed to providing excellent customer service and opportunities to all patients, visitors, employees and volunteers inclusive of individuals with disabilities. 


Assistive Devices  

We will ensure that our employees are familiar with various assistive devices that we have  on site that may be used by individuals with disabilities. 


Service Animals  

We welcome individuals with disabilities and their service animals are allowed in all areas of  Hospice Niagara that are open to the public. Where it is unclear if an animal is a service  animal documentation from a registered professional may be required. 


Support Persons  

We welcome support persons accompanying individuals with a disability. Support persons  may be required to sign confidentiality agreements. 


Notice of Service Disruption  

We will notify stakeholders if there is a disruption at Hospice Niagara services usually used  by individuals with disabilities. We will explain the reasons for the disruption, how long it will  last, and if alternative facilities or services are available. We may not be able to give advance  notice if it is an emergency disruption. 



We will notify employees, potential hires and the public that accommodations can be made  during recruitment and hiring. We will notify staff that supports are available for those with  disabilities. We will put in place a process to develop individual accommodation plans for  employees. Where needed, we will also provide customized emergency information to help  an employee with a disability during an emergency. Our performance management, career  development and redeployment processes will take into account the accessibility needs of all  employees.



We are committed to training all employees, volunteers, students and others who deal with  the public or other third parties on our behalf on: 

  • accessible customer service 
  • requirements of the Integrated Accessibility Standards Regulation • aspects of the Human Rights Code that relate to accessibility 

Training will be provided within 3 months of hire or as soon as reasonably possible. 


Design of Public Spaces/Procurement 

We will incorporate accessibility criteria and features when procuring, or acquiring goods,  services or facilities, including self-service kiosks if/when applicable. If it is not practicable to  do so, we will provide an explanation, upon request. 


Information and Communications  

We will communicate with individuals with disabilities in ways that take into account their  disability. When asked, we will provide information about our organization and its services,  including public safety information, in accessible formats or with communication supports. We  will also meet internationally-recognized WCAG 2.0, Level AA website requirements in  accordance with timelines set out in the Integrated Accessibility Standards Regulation or as  soon as practicable. 


Multi-Year Accessibility Plan 

We will maintain a multi-year accessibility plan outlining our strategy to prevent and remove barriers and meet accessibility requirements. We will review and update the accessibility plan annually. Learn more about our multi-year accessibility plan.  


Changes to Policies  

We will modify or remove a policy that does not respect and promote the dignity and  independence of individuals with disabilities. 



We welcome feedback, including feedback about our services to individuals with disabilities.  Individuals who wish to provide feedback can either send their submission by e-mail, phone 905-984-8766 or mail 403 Ontario St., Unit 2,  St. Catharines, ON, L2N 1L5.